German speaking Customer Support Agent to Vienna - PART TIME

Posted 25 November 2022
LocationGibraltar
DisciplineiGaming
Reference36055
Contact NameAga Loughran

Job description

What you'll be doing:

  • Handling customer inquiries via chat/e-mail/phone; including but not limited to product-related (Sports, Casino, Poker) as well as cashier-related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service/quality standards to an agreed level 

What our client needs from you:

  • Willingness and flexibility to work in the shifts
  • German language C1 level
  • English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
  • A flexible, creative and driven personality
  • General computer knowledge (MS Office, Internet)
  • Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided

What they offer:

  • Great place to be
  • Awesome team of very knowledgeable & supportive colleagues
  • Our clients offers an annual salary minimum EUR 15 500
  • Lunch vouchers are available
  • A permanent work contract for 20 hours
  • Strong focus on personal and professional development, including in-house mentorship and e-learnings
  • Relocation package
  • Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
  • A modern and dynamic working environment in the heart of Vienna