Handling customer inquiries via chat/e-mail/phone; including but not limited to product-related (Sports, Casino, Poker) as well as cashier-related matters
Assessing individual issues and taking appropriate action to ensure customer needs are met
Working in coordination with other teams based at different locations that share similar objectives
Escalating system anomalies and general issues faced by customers to the relevant party
Understanding Standard Operating Procedures and delivering service/quality standards to an agreed level
What our client needs from you:
Willingness and flexibility to work in the shifts
German language C1 level
English language skills to a business standard
Excellent written and verbal skills as well as high interpersonal skill level
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
A flexible, creative and driven personality
General computer knowledge (MS Office, Internet)
Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
What they offer:
Great place to be
Awesome team of very knowledgeable & supportive colleagues
Our clients offers an annual salary minimum EUR 15 500
Lunch vouchers are available
A permanent work contract for 20 hours
Strong focus on personal and professional development, including in-house mentorship and e-learnings
Relocation package
Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
A modern and dynamic working environment in the heart of Vienna
