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German speaking Customer Support Agent to Vienna - PART TIME
- Posted 25 Vendredi novembre
- LocationVienne
- Discipline iGaming
- Reference36055
- Contact NameAga Loughran
Job description
What you'll be doing:
- Handling customer inquiries via chat/e-mail/phone; including but not limited to product-related (Sports, Casino, Poker) as well as cashier-related matters
- Assessing individual issues and taking appropriate action to ensure customer needs are met
- Working in coordination with other teams based at different locations that share similar objectives
- Escalating system anomalies and general issues faced by customers to the relevant party
- Understanding Standard Operating Procedures and delivering service/quality standards to an agreed level
What our client needs from you:
- Willingness and flexibility to work in the shifts
- German language C1 level
- English language skills to a business standard
- Excellent written and verbal skills as well as high interpersonal skill level
- Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
- Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
- A flexible, creative and driven personality
- General computer knowledge (MS Office, Internet)
- Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
What they offer:
- Great place to be
- Awesome team of very knowledgeable & supportive colleagues
- Our clients offers an annual salary minimum EUR 15 500
- Lunch vouchers are available
- A permanent work contract for 20 hours
- Strong focus on personal and professional development, including in-house mentorship and e-learnings
- Relocation package
- Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
- A modern and dynamic working environment in the heart of Vienna