Do you want to progress in your career and have a large affinity to technology and working with a wide range of customers? Then read on, as we are looking for dedicated Polish-speaking Customer Support Specialists in the picturesque city of Porto, Portugal.

Our client is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Their software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

The team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, they are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Responsibilities

• Support existing customers with their technical and accounting issues over the phone, ticket and chat
• Show software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
• Identify customer needs and forward such requests to our sales department
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers

Requirements

• C2 fluency in Polish and English on a B2 level is mandatory
• Willingness to move to Porto, Portugal at your own expense (no relocation support from company) 
• Willingness to travel to Germany for 1 1/2 weeks of the onboarding (transportation and hotel costs covered by company)
• Other languages, such as Italian, Spanish or German are a plus
• Previous experience in fast-paced customer service role
• Strong communication skills and passion for working with people
• University degree in the field of economics, or other relevant vocational education such as commercial or technical training is preferred

What our client offers

• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews (up to 30.000 € + annually)
• Onsite Onboarding in the HQ office for an optimal start
• Monday to Friday working hours (either 08:00-17:00 or 07:00-16:00)
• Public transport friendly office
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country (after passing 6 months probation) 
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!