Are you a professional looking to gain new experiences and widen your knowledge in the Sports Betting industry? Here you have it!
As a VIP Account Manager you will be the point of contact for VIP players to maintain excellent communication and ensure customer satisfactory.
We will entrust you with the following responsibilities:
Monitor and analyze the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle.
Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers.
Communicate with other teams to ensure optimization of player management.
Create and oversee marketing and player management strategies for VIPs.
Collect feedback by talking to VIP players and escalate it to responsible team.
Welcome potential VIPs to the website after they made their first deposits.
Answer VIP queries and ensure a fast and for the VIPs satisfactory solution.
Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers.
Knowledge sharing with other VIP Account Managers.
Becoming an expert in Sport/ Casino Games, being able to talk the player’s language when it comes to Sport/ Casino conversations.
Requirements:
German native speaker with English to a business standard.
Excellent communicator across all channels with high confidence on the phone.
Passion for Sport/ Casino.
Business- and sales-oriented approach.
Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus.
Ability to deliver results and outstanding services whilst working to tight timelines.
Flexibility to work shifts, including evenings, weekends as well as public holidays.
Self-starter with a positive, can-do attitude and good problem-solving skills.
Our Offer:
Friendly environment with colleagues ready to share their experience.
Challenging and interesting projects.
Workflow helping you to teach new things all the time.
Opportunity to turn your ideas and approach into real implementation.
Full-time employment and labor contract.
Social benefits, regular Happy hours, teambuilding events.
Great location in modern office in Sofia or Plovdiv
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
