German-Speaking VIP Account manager to Sofia, Bulgaria

Posted 01 December 2021
LocationSofia
Job type Permanent
DisciplineiGaming
Reference33715
Contact NameKarina Mayer

Job description

Are you a professional looking to gain new experiences and widen your knowledge in the Sports Betting industry? Here you have it!

As a VIP Account Manager you will be the point of contact for VIP players to maintain excellent communication and ensure customer satisfactory.

We will entrust you with the following responsibilities: 

  • Monitor and analyze the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle.
  • Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers.
  • Communicate with other teams to ensure optimization of player management.
  • Create and oversee marketing and player management strategies for VIPs.
  • Collect feedback by talking to VIP players and escalate it to responsible team.
  • Welcome potential VIPs to the website after they made their first deposits.
  • Answer VIP queries and ensure a fast and for the VIPs satisfactory solution.
  • Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers.
  • Knowledge sharing with other VIP Account Managers.
  • Becoming an expert in Sport/ Casino Games, being able to talk the player’s language when it comes to Sport/ Casino conversations.

Requirements: 

  • German native speaker with English to a business standard.
  • Excellent communicator across all channels with high confidence on the phone.
  • Passion for Sport/ Casino.
  • Business- and sales-oriented approach.
  • Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus.
  • Ability to deliver results and outstanding services whilst working to tight timelines.
  • Flexibility to work shifts, including evenings, weekends as well as public holidays.
  • Self-starter with a positive, can-do attitude and good problem-solving skills.

Our Offer:

  • Friendly environment with colleagues ready to share their experience.
  • Challenging and interesting projects.
  • Workflow helping you to teach new things all the time.
  • Opportunity to turn your ideas and approach into real implementation.
  • Full-time employment and labor contract.
  • Social benefits, regular Happy hours, teambuilding events.
  • Great location in modern office in Sofia or Plovdiv

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.