Are you ready to deliver world-class customer support in the hospitality tech industry? Join our partner in Lisbon as a German-speaking Customer Care Consultant and be the frontline expert assisting hoteliers worldwide!
This opportunity includes full training in Breda with flight and accommodation covered, an engaging work culture, and a competitive salary package. Contribute to customer satisfaction and retention in an innovative environment where your impact matters.
About the company Founded in 2017, the company specializes in revolutionizing hotel operations with an all-in-one management system, serving over 2,000 clients across Europe, the USA, and Africa. With a global team of 110 professionals across five offices, they offer benefits like equity, training allowances, and annual hotel perks.
What will you do? • Support hoteliers by providing professional, personalized responses to their queries via email, phone, and online forums • Deliver a world-class customer experience by actively listening to hoteliers, addressing their needs, and anticipating future requirements • Assess queries and escalate issues to internal teams when needed, ensuring prompt resolution • Meet daily and weekly engagement metrics, focusing on customer satisfaction and retention • Collaborate with the Implementations Team to ensure smooth client onboarding • Address dissatisfaction with care to retain clients and turn them into promoters • Identify signs of potential client churn and work with teams to resolve issues promptly
Candidate profile • Fluent in German and English (non-negotiable) • Minimum of 2 years’ experience in a service-oriented, technical, or customer support role • Strong interpersonal skills with a friendly and responsive approach • Technically proficient with various systems (training provided) • Experience in hotel operations (e.g., front desk, reservations) or the hospitality industry, particularly B2B client interactions • Clear communicator, empathetic, and solutions-oriented • Open to continuous learning and adapting to new tools and feedback
Employer offers • Competitive gross monthly salary of €2,200 • Start date in May • On-site position in Lisbon • Training in Breda with flight and accommodation covered • Free Food Fridays • Work in a Mac environment • Incentive-based commission structure • Formal training budget • Annual hotel experience allowance • Equity options • Birthday vouchers
Multilingual Jobs Worldwide Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
