CRM UX Monetization Executive to leading software provider in Cyprus!

Posted 16 February 2023
Discipline iGaming
Contact NameCharlotte Kamlin

Job description

CRM UX Monetization Executive


Job Description

Our client is looking for a CRM UX Monetization Executive to be in charge of optimizing customers’ onboarding processes and lifecycle journeys, to ensure a smooth customer experience at the same time regulatory requirements are being fulfilled. This position requires a background within compliance with a commercial mindset.

Your Responsibilities

• Ensure and develop the best customer journeys related to registrations, KYC and regulatory requirements in multiple jurisdictions.

• Optimizing UX in each step of journeys.

• Product and user journey focus; working with Product, Compliance and CRM teams to develop and perfect user journeys / product UX related to touch points and experiences customers have with the product and internal communication with a view to constantly improving engagement.

• Making sure the best tools and technical solutions are offered and being the owner of the development projects related to this.

• Sharing market-level industry developments, providing competitor analysis, giving insights into what others are doing in the market to keep the marketing, compliance and product teams in-the know.

• Work with business analytics and CRM teams to understand the impact the journeys have on customers behaviour and subsequently on business performance.

What we are looking for:

• Minimum 3 years of managerial experience in the iGaming industry, working ideally in the UK and other Western European regulated markets

• Proficient in industry best practices related to Compliance, Product, CRM

• Is familiar with project development and project management

• Comprehensive understanding of UI & UX and technical aspects of project development

• Ability to utilize user insights, data, and statistical analyses to inform decisions

• Ability to function as a self-starter with an emphasis on getting things done

• Has excellent written and verbal communication skills

What's in it for YOU?

• Excellent work environment

• Attractive salary package

• Monthly incentive Bonus

• Monetary vouchers on Birthdays and other special occasions

• Fully equipped kitchen and in-house entertaining space

• Options to enrol in Company's medical insurance plan

• Possibilities to enrol in Company's pension plan

• Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.

• A chance to advance professionally inside one of the world's largest iGaming organisations.