CRM UX Monetization Executive to leading software provider in Cyprus!

Posted 16 February 2023
Contact NameGregory Sims

Job description

CRM UX Monetization Executive


Job Description

Our client is looking for a CRM UX Monetization Executive to be in charge of optimizing customers’ onboarding processes and lifecycle journeys, to ensure a smooth customer experience at the same time regulatory requirements are being fulfilled. This position requires a background within compliance with a commercial mindset.

Your Responsibilities

• Ensure and develop the best customer journeys related to registrations, KYC and regulatory requirements in multiple jurisdictions.

• Optimizing UX in each step of journeys.

• Product and user journey focus; working with Product, Compliance and CRM teams to develop and perfect user journeys / product UX related to touch points and experiences customers have with the product and internal communication with a view to constantly improving engagement.

• Making sure the best tools and technical solutions are offered and being the owner of the development projects related to this.

• Sharing market-level industry developments, providing competitor analysis, giving insights into what others are doing in the market to keep the marketing, compliance and product teams in-the know.

• Work with business analytics and CRM teams to understand the impact the journeys have on customers behaviour and subsequently on business performance.

What we are looking for:

• Minimum 3 years of managerial experience in the iGaming industry, working ideally in the UK and other Western European regulated markets

• Proficient in industry best practices related to Compliance, Product, CRM

• Is familiar with project development and project management

• Comprehensive understanding of UI & UX and technical aspects of project development

• Ability to utilize user insights, data, and statistical analyses to inform decisions

• Ability to function as a self-starter with an emphasis on getting things done

• Has excellent written and verbal communication skills

What's in it for YOU?

• Excellent work environment

• Attractive salary package

• Monthly incentive Bonus

• Monetary vouchers on Birthdays and other special occasions

• Fully equipped kitchen and in-house entertaining space

• Options to enrol in Company's medical insurance plan

• Possibilities to enrol in Company's pension plan

• Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.

• A chance to advance professionally inside one of the world's largest iGaming organisations.