French-speaking customer support for a travel agency in Lisbon!

Posted 17 November 2021
Discipline Kundenbetreuung
Contact NameMaxime Jeanne

Job description

Are you passionate about the world of tourism? Come join us to contribute to our collective success from Lisbon!

Join our client's team as a Customer Support Specialist and help them deliver exceptional customer experiences. You'll work with a team to provide support via live chat, email, and phone, assisting customers with their website and products. You'll resolve inquiries, contribute to department growth, and work with other departments. 


With a focus on business success and customer feedback, you'll bring your excellent communication skills and quick learning ability to a fast-paced environment. Apply now and take your customer service career to the next level!

About the Company
Our client designs, delivers, & optimizes unforgettable human experiences for today’s digital world. Creating seamless, personal experiences, for trusted & stronger relationships with brands.
What will you do?
  • Handle incoming and outgoing calls as well as emails Assist customers with: reservations, doubts, upgrades and postponements
  • Sometimes deal with complaints (strikes, delays)
  • Maintain records of customer interactions or transactions, recording details of inquiries, complaints or comments, and actions taken
  • Communicate with customer to determine destination, travel dates, promotional financial considerations
  • Complete purchase orders and submit them for the processing of transactions requested by the customer.  
Candidate profile
  • Experience with GDS tools (Amadeus or Saber)
  • Expected mastery of the French language
  • Good computer skills
  • BAC diploma (preferred)
  • Experience in customer relationship management (preferred)
  • Excellent communication skills
  • Active listening skills, empathy and diplomacy
  • Good time management ability
  • Team spirit and flexibility
  • Availability: Monday to Saturday from 8 a.m. to 8 p.m. (including holidays)
Employer offers
  • Fixed-term and renewable employment contract (6 months)
  • Stable job and opportunity for career development
  • Public transport allowance
  • Attractive base salary + monthly bonus Initial and continuing training
  • Multicultural atmosphere
  • Reimbursement of airfare for applicants residing abroad 

About Lisbon

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city, and around 2.8 million in the entire metropolitan area. The city close to the sea, offers great shopping, nightlife and an amazing cultural heritage and many beautiful buildings. Lisbon, for a great part of the year, offers a warm climate. This is one of many reasons Lisbon has become one of the most popular destinations for European travelers. If you are looking for sun, warmth, good nightlife, relaxed living, shopping, culture, big city, parks and surfing, seize this opportunity!

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