Are you passionate about the world of tourism?Come join us to contribute to our collective success from Lisbon!
Join our client's team as a Customer Support Specialist and help them deliver exceptional customer experiences. You'll work with a team to provide support via live chat, email, and phone, assisting customers with their website and products. You'll resolve inquiries, contribute to department growth, and work with other departments.
With a focus on business success and customer feedback, you'll bring your excellent communication skills and quick learning ability to a fast-paced environment. Apply now and take your customer service career to the next level!
About the Company
Our client designs, delivers, & optimizes unforgettable human experiences for today’s digital world. Creating seamless, personal experiences, for trusted & stronger relationships with brands.
What will you do?
Handle incoming and outgoing calls as well as emailsAssist customers with: reservations, doubts, upgrades and postponements
Sometimes deal with complaints (strikes, delays)
Maintain records of customer interactions or transactions, recording details of inquiries, complaints or comments, and actions taken
Communicate with customer to determine destination, travel dates, promotional financial considerations
Complete purchase orders and submit them for the processing of transactions requested by the customer.
Candidate profile
Experience with GDS tools (Amadeus or Saber)
Expected mastery of the French language
Good computer skills
BAC diploma (preferred)
Experience in customer relationship management (preferred)
Excellent communication skills
Active listening skills, empathy and diplomacy
Good time management ability
Team spirit and flexibility
Availability: Monday to Saturday from 8 a.m. to 8 p.m. (including holidays)
Employer offers
Fixed-term and renewable employment contract (6 months)
Stable job and opportunity for career development
Public transport allowance
Attractive base salary + monthly bonusInitial and continuing training
Multicultural atmosphere
Reimbursement of airfare for applicants residing abroad
About Lisbon
Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city, and around 2.8 million in the entire metropolitan area. The city close to the sea, offers great shopping, nightlife and an amazing cultural heritage and many beautiful buildings. Lisbon, for a great part of the year, offers a warm climate. This is one of many reasons Lisbon has become one of the most popular destinations for European travelers. If you are looking for sun, warmth, good nightlife, relaxed living, shopping, culture, big city, parks and surfing, seize this opportunity!
Multilingual Jobs Worldwide
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