Dutch-speaking technical Support Agent for an international Bank

Posted 14 November 2022
LocationSofia
DisciplineKundenbetreuung
Reference36004
Contact NameWard Van De Velde

Job description

Dreaming of working in a cheap country with great living conditions on the coast? This is your chance! You will work for KBC as a technical support agent. KBC  is the biggest Belgian bank with 12 million clients all over Europe.

Core Responsibilities

  • The Technical Support Agent must be qualified to be able to handle the following responsibilities:
  • To provide technical support to end-users / network users and troubleshooting
  • To handle, solve or escalate calls within time guidelines:
  • Answering and registering client question and giving information, advice or instructions
  • Analyzing and interpreting client requests to determine the problem and to solve it
  • To contribute to the development and modification of the network/system and its various components
  • To troubleshoot non-complex hardware and/or software problems
  • To assist in selection and evaluation of hardware and software
  • To apply understanding and knowledge of information systems to assist users with technical problems
  • To escalate incident and complex hardware and software problem

The job consists mainly of handling incoming calls (80%) and less written tasks (20%).

Skill Requirements

  • Experienced in regular customer care
  • Interest in technical support
  • Loyal and long term commitment
  • Note: candidates need to have a copy of their diploma

What do you get?

  • Great local salary
  • Flight to Sofia & hotel accommodation in Sofia (to arrange the needed documents, SSN number, medical certificate, opening bank account,…)
  • Flight to Varna & hotel accommodation in Varna
  • Assistance via our broker to find an apartment