Dreaming of working in a cheap country with great living conditions on the coast? This is your chance! You will work for KBC as a technical support agent. KBC is the biggest Belgian bank with 12 million clients all over Europe.
Core Responsibilities
The Technical Support Agent must be qualified to be able to handle the following responsibilities:
To provide technical support to end-users / network users and troubleshooting
To handle, solve or escalate calls within time guidelines:
Answering and registering client question and giving information, advice or instructions
Analyzing and interpreting client requests to determine the problem and to solve it
To contribute to the development and modification of the network/system and its various components
To troubleshoot non-complex hardware and/or software problems
To assist in selection and evaluation of hardware and software
To apply understanding and knowledge of information systems to assist users with technical problems
To escalate incident and complex hardware and software problem
The job consists mainly of handling incoming calls (80%) and less written tasks (20%).
Skill Requirements
Experienced in regular customer care
Interest in technical support
Loyal and long term commitment
Note:candidates need to have a copy of their diploma
What do you get?
Great local salary
Flight to Sofia & hotel accommodation in Sofia (to arrange the needed documents, SSN number, medical certificate, opening bank account,…)
