Dreaming of working in a cheap country with great living conditions on the coast? This is your chance! You will work for KBC as a technical support agent. KBC  is the biggest Belgian bank with 12 million clients all over Europe.

Core Responsibilities

• The Technical Support Agent must be qualified to be able to handle the following responsibilities:
• To provide technical support to end-users / network users and troubleshooting
• To handle, solve or escalate calls within time guidelines:
• Answering and registering client question and giving information, advice or instructions
• Analyzing and interpreting client requests to determine the problem and to solve it
• To contribute to the development and modification of the network/system and its various components
• To troubleshoot non-complex hardware and/or software problems
• To assist in selection and evaluation of hardware and software
• To apply understanding and knowledge of information systems to assist users with technical problems
• To escalate incident and complex hardware and software problem

The job consists mainly of handling incoming calls (80%) and less written tasks (20%).

Skill Requirements

• Experienced in regular customer care
• Interest in technical support
• Loyal and long term commitment
• Note: candidates need to have a copy of their diploma

What do you get?

• Great local salary
• Flight to Sofia & hotel accommodation in Sofia (to arrange the needed documents, SSN number, medical certificate, opening bank account,…)
• Flight to Varna & hotel accommodation in Varna
• Assistance via our broker to find an apartment