Russian-speaking Customer Support Agent to leading iGaming client in Malta

Posted 05 July 2022
LocationMalta
Job type Permanent
DisciplineiGaming
Reference35317
Contact NameAga Loughran

Job description

We are looking for a Russian-speaking Customer Support Agent to work with a leading iGaming company in sunny Malta!

 

Job Purpose:

To handle customer communication on behalf of our company, researching and resolving customer issues, using available tools and interdepartmental support. Problem-solving, administering the customer’s account.

 

Essential Job Functions / Main Duties & Responsibilities:

  • Answer and support customer-facing communication in required languages, and translate emails, website information, and any other matter as requested.
  • Research solutions to customer issues
  • Interact with various departments to resolve customer issues
  • Use available tools and information resources to resolve problems
  • Use comprehensive knowledge of our website to investigate and resolve issues
  • Escalate unresolved problems in accordance with established policy procedures and protocols.
  • Administer client account management including updating notes in accounts
  • Research transaction discrepancies and take appropriate action
  • Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
  • Amending / adjusting transactions in customer accounts when necessary or instructed
  • Maintain professionalism and adhere to company standards during all interactions.
  • Assistance with special Customer Services projects
  • Other tasks and duties as assigned.

 

Skills & Qualifications: 

  • Ability to think critically and draw from experience to make decisions
  • Computer literacy
  • Care in dealing with sensitive information
  • Ability to understand both written and oral instructions in English
  • Ability to write, read and speak in the required languages
  • Ability to deal with ambiguity and identify customer’s needs
  • The ability to organize and manage multiple priorities
  • Ability to independently research solutions and solve problems
  • Strong customer orientation
  • Excellent interpersonal and communication skills
  • Performance-driven and a strong team player
  • Fluent and advanced skills both oral and in specialized languages would be an asset
  • A high school diploma required
  • Flexible and has the ability to quickly adjust to frequent process and information changes

 

Knowledge & Experience:

  • A minimum of 3 years in a position with relevant experience would be an asset
  • Knowledge of the Sportsbook industry would be an asset
  • Basic office skills including knowledge of Microsoft Word and Excel

 

About Multilingual Jobs Worldwide 

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.