French Speaking Service Desk Agent in Budapest

Posted 26 April 2022
LocationBoedapest
Job type Permanent
DisciplineKlantenservice
Reference35270
Contact NameCamille Breton

Job description

Our client is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. They are all over the world, representing the company within Europe with 16 offices. 

 Responsibilities:

  • Handle end-user calls and web queries in French and English languages
  • Act as the first point of contact for the customer
  • Precise administration
  • Act as the primary contact between customers and resolve group
  • Keep the user informed, own and follow up on ongoing cases

We are looking for you, if you:

  • have excellent written and verbal communication skills in French and English languages
  • have experience in Customer Service – experience gained in IT Help Desk is an advantage
  • have a High School degree
  • have the desire to learn, training will also provide the necessary technical knowledge
  • are open to working in shifts
  • have excellent communication skills – both written and spoken
  • are flexible, open-minded personalities with a "can do" attitude

We can offer:

  • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
  • Training and continuous learning and certification opportunities
  • Chance to be part of a rapidly expanding organization
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
  • The pleasant and inspiring working atmosphere with a multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Competitive salary and cafeteria benefits; free sports allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, etc.)
  • High-value awards and recognitions, annual bonus for top performers, and annual salary review

 

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