Flemish-speaking Customer Representative for Belgian market

Posted 10 April 2022
LocationMálaga
Job type Permanent
DisciplineKlantenservice
Reference33056
Contact NameGino Kral

Job description

One of our clients is looking for a customer friendly and enthusiastic Customer Representative to work for the Belgian market! Find out more below!

The role

Your main mission will be to ensure a quality remote customer relationship that meets expectations. This includes:

  • Management of reservations (modification, cancellation or creation of new reservations)
  • Advise clients on the services we provide by phone or email
  • Manage the back-office of reservations (issuance, modification and cancellation of reservations)
  • After-sales service (litigation and compensation management)
  • Manage and manage the administrative process (invoicing, written communication, travel documents)

In short, you are a customer advisor, Ambassador of customer satisfaction!

By what means?

Calls (mainly incoming; outgoing calls at the margin, and depending on the activity, only to recontact a customer, no prospecting), But note that, emails, chat, social networks could also potentially be your newcomers work tools!

Requirements

  • We`re looking for someone with strong interpersonal skills, good listening skills and a sense of service!
  • Bilingual Flemish+French would be ideal
  • Good knowledge of English
  • We will appreciate you as caring, empathetic, curious and dynamic!
  • A good team spirit, a taste for challenges and challenges will come in handy on a daily basis!
  • You demonstrate good oral and written expression.
  •  You demonstrate an ability to adapt.
  • You must be IT literate in order to easily handle our tools.
  • Previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) is a plus.

We offer

  • Full-time (39 hours/week) and long-term contract
  • Schedule (rotative): Monday - Saturday from 09:00 to 18:00
  • Salary: 20.000 euros gross/year + up to 4.000 euros gross/year
  • Internal Development Program
  • Opportunity to join an international team

 

About us 

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.