Dutch-speaking Ship to Bill Analyst (hybrid working) in Lisbon

Posted 15 August 2021
LocationLissabon
Job type Permanent
DisciplineFinanciën & Bankieren
Reference34211
Contact NameGino Kral

Job description

Work as Ship to Bill Agent in Lisbon, Portugal!

Want to work for a renowned global IT service and consulting company, presently developing its tech footprint in Lisbon? They are now looking for a bilingual (Dutch and French) Ship to Bill Junior Analyst to join their new team in the capital!

 

Our client

Our client is a next-generation global technology company that helps enterprises rethinking their businesses for the digital age. Their technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs, and delivery centres, and 149,000+ ‘Ideapreneurs’ working in 45 countries, our client serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

The role: 

Work as an Individual Contributor/SME in the Order Management team and key responsibilities would include:

  • Invoice Management including
    • Billing
    • Dispute Management
  • Account Setup & MDM
  • AR including
    • Collections & Cash Applications
    • Ledger Account Management
  • Customer Inquiry and Service Request handling
  • Client Solutions
  • Order Processing

Type of Process: Voice/Chat/Email/Data Entry

Some of your daily tasks in more detail:

    • Create customer account in SAP; perform customer pre-qualification requirements;  provide customers with account information; monitor customer activation and ensure it is completed.
    • Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
    • Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
    • Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
    • Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
    • Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
    • Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits
    • Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities   
    • Update Global Smart Form; Travel & Entertainment expense report review
    • Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
    • Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
    • Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
    • Attend customer calls, emails, chat and respond on requests.
    • Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
    • Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
    • Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.

 

Your profile

  • Education: Minimum of a Bachelor's degree or equivalent in business or a departmentally related 
  • Language skills:
    • Native speaker of Dutch
    • Minimum B2 level in English
  • Soft Skills:
    • Excellent communication abilities
    • Good listening and comprehension abilities
    • Ability to effectively communicate, probe and understand customer issues and provide first call resolution
    • Good interpersonal and issue resolution skills
    • Strong collaboration and coordination skills.
  • Domain Experience: Any one of the following functional experiences will be required:
    • Order Management
    • MDM
    • AR
    • Billing
    • Accounting / AP
    • Logistic Experience
  • Technical/Application skills
    • User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.)
    • Good MS Office skills

Offer

  • The opportunity to work in a growing company and put your skills to good use
  • An international company with great career opportunities where your potential will be valued
  • Competitive Salary
  • Shift timings · Monday to Friday - 7h to 18h (Flexibility to work between these hours) 
  • Relocation package for candidates from abroad
  • The chance to work in the beautiful city of Lisbon

 

Does this sound like you?

Don`t hesitate to apply! Send us your resume today or contact us if you have any further questions!

 

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.