Hungarian speaking CRM Executive (Casino) to iGaming client in Bulgaria

Posted 10 January 2022
Contact NameAga Loughran

Job description

The role in a nutshell:

In this role, you’ll be responsible for proposing and executing the CRM campaigns for our brand in Hungary. You’ll be writing copy, creating images, building landing pages, creating target groups and sending communications to hundreds of thousands of customers about Sports every single week.

What you'll be doing: 

●Responsible for proposing CRM & promotional activities. Ideation and creative thinking required as promotions and campaigns must increase customer satisfaction and engagement.

●Writes copy in Hungarian and English for our communications, banners and landing pages for our Sports, Casino, and general communications.

●Create images in our image/banner creation tools such as Kitroom, Bannerflow and Spirable.

●Whenever required, brief and align with our MarCom teams for image requirements.

●Set up promotions in our internal tools such as EDS, PAT and Backoffice.

●Create landing pages, banners, pop ups and emails/sms/push notifications.

●Writes T&Cs (based on templates) for our promotions.

●Translates copy for Acquisition, CRM Cycles and other stakeholders.

●Ensures CS queries get handled with in a timely manner for the best customer experience.

●Makes process improvements to drive greater efficiency. Ensures SLAs are adhered to.

●Cross functional team collaboration and stakeholder management (e.g. work closely with trading, BI & analytics, VIP, creative teams etc.)


●Report on KPI performance in Hungary

What we need from you:


●Strong analytical skills and process orientation.

●Educational (Bachelor or Master) in Marketing or Business Management.

●Nature of the work requires deep understanding of CRM promotions and tool mechanics, creative thinking to generate concepts, and analytical thinking to assess and optimise activities to drive commercial impact.

●Native Hungarian speaker with strong written and spoken English language skills and a good understanding of Hungarian culture


●At least 1-year experience in a CRM role

●Experience working with Optimove, ExactTarget, Salesforce or similar CRM tools.

●Experience within the online gaming industry.

What we offer:

  • Competitive remuneration package;
  • 25 days annual leave ( for Sofia location)
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities.
  • Standard working hours

Ready to get involved?

Bring your energy and you’ll be in the mix from the start.

Diversity and inclusion 

As a global employer, our client is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. They are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice there, and the space to do your best work. Their diverse internal networks provide the support for you to express your views and make a positive difference.


They want their employees to feel healthy and supported at home and at work. That's why they have their Well-me programme, which provides information, tools and training to help their people look after their mental and physical wellbeing in ways that matter to them.


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