German-Speaking Customer Support Specialist | Relocation package with Housing to Lisbon, Portugal

Posted 09 August 2023
Discipline Klantenservice
Contact NameAugustine Erdman

Job description

Are you passionate about the field of Customer Support through your proactive communication? Additionally, are you capable of handling customer matters appropriately and finding pragmatic solutions? Combine your next career step with the opportunity to gain valuable professional and life experience in the vibrant capital of Portugal, Lisbon, and apply with us!

We are currently seeking German-speaking Customer Support Specialists Experts for global leaders, who are eager to kickstart their careers in the bustling capital of Portugal - Lisbon - in the short term.

About the Company:

Our partner company is the world leader in outsourcing and customer relationship management. The entire group employs around 420,000 employees who work in 170 countries and speak over 265 dialects and languages. They operate in all business areas and on all continents on behalf of major international companies. According to Fortune and Great Place to Work, the company is among the top 25 employers worldwide. Our team in Portugal consists of over 13,000 employees who handle customer support for 111 countries in 35 different languages. In 2022, the company was awarded the Best Company in Portugal (>1000 employees) by the Great Place to Work Institute for the ninth time. Furthermore, the company has been named the best company in the customer support industry four times by Exame Magazine.

Regarding your scope of responsibilities:

  • Appropriate and goal-oriented sales consultation via phone and email
  • Comprehensive customer information regarding all inquiries related to products
  • Professional guidance on the usage of products
  • Providing information about deliveries and price inquiries
  • Assistance with online orders
  • Conducting follow-up conversations after the trial period of the product has ended to answer customer questions and provide support
  • Utilizing various communication channels such as chat, email, and phone

Regarding your profile:

  • German as a native language or at least at a strong C1 level
  • Fluent English skills in both written and verbal communication
  • Experience in a B2B context is advantageous
  • Proactive communication style and sales orientation/experience
  • Strong skills in customer service, relationship management, and support
  • Ability to deliver high-quality work within specified deadlines
  • Dynamic and structured work approach, as well as a customer and goal-oriented mindset

*All applicants must have an EU passport or a valid residence permit.

Our Offer:

  • Our partner offers you a tailored "carefree package," which includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters.
  • Accommodation in a shared apartment with a private room (all costs covered by the company, including rent and utilities), including cleaning.
  • Flight cost reimbursement upon contract signing.
  • Airport pickup.
  • Support with registration, tax number, residence permits.
  • Free annual flight to your home country.
  • Competitive salary + bonus, if applicable.
  • Free private health insurance upon contract signing.
  • Free Portuguese language courses, water sports, soft trekking, and much more.
  • International career opportunities in a multicultural environment.
  • Intensive training and onboarding phase.
  • Diverse opportunities for growth and career advancement within the company.

Why work in Lisbon?

Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.

Multilingual Jobs Worldwide

We are a leading agency specializing in multilingual and international recruitment, working with companies from around the world to bring together the most exciting jobs with the best talent. At Multilingual Jobs Worldwide, we have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With our more than 300 partners in over 30 countries, we have already helped over 3,000 people find their dream job.