German-speaking Customer Support in Porto, Portugal

Posted 19 February 2023
Contact NameMaja Andersson

Job description

Looking for a new challenge in the beautiful coast of Portugal? Work with Customer Support for our client in Porto!


About the position:

  • As Customer Service Agent you will support clients from one of the greatest Cryptocurrency Company.
  • You will give customer support by handling customers’ questions and concerns about the product/service and therefore helping them with their needs. 
  • You will manage all different types of inquiries generated online, via app, chat and email, in a non-voice process. 
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience.
  • Rotative shifts; Monday to Sunday; 7h – 22h; 8 hour shifts; 2 days off.



  • Prior Customer Service Experience - is mandatory (minimum 6 months)
  • Fluency, verbal and written, in German

  • Independent level of English (minimum B2)

  • High curiosity about the cryptocurrency market

  • Ability to effectively communicate, both written and verbally

  • Skilled in multi-tasking & working under pressure

  • Fast learner, diligent worker



  • Career opportunities within an internationally positioned company
  • Modern office space in beautiful Porto
  • Relocation support
  • Training & Onboarding Phase


You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record).


Multilingual Jobs Worldwide 


We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  


Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.