Are you looking for a new opportunity in Budapest? Then this is your chance!

Tech Mahindra is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, Tech M plays a leading role in the IT sector. In Europe, Tech Mahindra provides high quality , customer-centric information technology experiences to global customers including fortune 500 companies.

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users.
• Escalate priority issues per Client specifications to the immediate lead as applicable.
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality

Key Deliverables (KRA Measure)

• Provide exemplary customer satisfaction.
• Meet quality standards on all handled contacts
• Complete hours of staffed time on all rostered days
• Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

Applicant’s Specifications & Qualification:

• Strong verbal communication skills in German language Minimum Proficiency level of C1
• Excellent German Comprehension skill- Should be able to read, comprehend and write in German language.
• Customer Centric Mindset
• German Culture awareness
• Excellent customer service skills 
• High problem-solving skills
• Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
• Able to handle complex activities with excellent quality.
• Ability to work in Highly dynamic and high call volume environment.
• English language skills are preferred (not mandatory)
• Typing 25 WPM and 85% accuracy. Ability to present value-adding solutions to customers.
• Passionate towards serving the customer and displays high levels of customer obsession.
• Flexible to work in rotational shift /National Holidays/Weekends
• High emotional intelligence and soft skills with the ability to serve high-profile customers.
• Achieve goals on time with excellent customer care
• Ability to learn, acquire knowledge and develop
• Preferable experience in a contact center or customer service Environment
• Initial ~8 Weeks in office (During training phase)
• Part timers if onboarded to be working Full time during training (Initial ~8 Weeks)

Preferred Competencies:

• Demonstrates a strong customer service orientation.
• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
• Friendly and upbeat style
• Ability to handle difficult or irate customers effectively.
• Ability to set expectations and deliver information in a positive and articulate well.
• Investigates and takes action to meet customer’s needs.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Professional and positive in interactions with others and is able to establish rapport quickly
• Treats others with courtesy and respect
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

Multilingual Jobs Worldwide 

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.