German-Speaking Customer Service associate in Budapest,Hungary

Posted 21 Jeudi mars
LocationBudapest
Discipline Service à la clientèle
Reference37368
Contact NameAnnika Zeitlberger

Job description

Are you looking for a new opportunity in Budapest? Then this is your chance!

For our partner in Budapest, Hungary we are looking for a German-speaking Customer Service Associate!

Tech Mahindra is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, Tech M plays a leading role in the IT sector. In Europe, Tech Mahindra provides high quality , customer-centric information technology experiences to global customers including fortune 500 companies.

 

Roles and Responsibilities

 

  • Handle phone calls with customer queries and provide resolution to end users.
  • Escalate priority issues per Client specifications to the immediate lead as applicable.
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality

 

Key Deliverables (KRA Measure)

  • Provide exemplary customer satisfaction.
  • Meet quality standards on all handled contacts
  • Complete hours of staffed time on all rostered days
  • Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

Applicant’s Specifications & Qualification:

  • Strong verbal communication skills in German language Minimum Proficiency level of C1
  • Excellent German Comprehension skill- Should be able to read, comprehend and write in German language.
  • Customer Centric Mindset
  • German Culture awareness
  • Excellent customer service skills 
  • High problem-solving skills
  • Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
  • Able to handle complex activities with excellent quality.
  • Ability to work in Highly dynamic and high call volume environment.
  • English language skills are preferred (not mandatory)
  • Typing 25 WPM and 85% accuracy. Ability to present value-adding solutions to customers.
  • Passionate towards serving the customer and displays high levels of customer obsession.
  • Flexible to work in rotational shift /National Holidays/Weekends
  • High emotional intelligence and soft skills with the ability to serve high-profile customers.
  • Achieve goals on time with excellent customer care
  • Ability to learn, acquire knowledge and develop
  • Preferable experience in a contact center or customer service Environment
  • Initial ~8 Weeks in office (During training phase)
  • Part timers if onboarded to be working Full time during training (Initial ~8 Weeks)

 

 

Preferred Competencies:

  • Demonstrates a strong customer service orientation.
  • Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  • Friendly and upbeat style
  • Ability to handle difficult or irate customers effectively.
  • Ability to set expectations and deliver information in a positive and articulate well.
  • Investigates and takes action to meet customer’s needs.
  • Solves routine problems effectively, gathering the information necessary from the customer.
  • Applies systematic approach to solving problems.
  • Professional and positive in interactions with others and is able to establish rapport quickly
  • Treats others with courtesy and respect
  • Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

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