German-Speaking Customer Service associate in Budapest,Hungary

Posted 18 July 2024
LocationBudapest
Discipline Kundenbetreuung
Reference37368
Contact NameMax Bramlage

Job description

Are you looking for a new opportunity in Budapest? Then this is your chance!

For our partner in Budapest, Hungary we are looking for a German-speaking Customer Service Associate!

Our client is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, it plays a leading role in the IT sector. In Europe, it provides high quality , customer-centric information technology experiences to global customers including fortune 500 companies.

Roles and Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users.
  • Escalate priority issues per Client specifications to the immediate lead as applicable.
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality

Benefits 

  • Fully remote from Hungary (including training)
  • Above average salary + different salary levels based on experience in customer service jobs 
  • Development opportunities and courses through educational platform 
  • International work environment 
  • Cafeteria benefits 

Applicant’s Specifications & Qualification:

  • Need to be local in Hungary or in possession of a TAJ card and willing to relocate (no exceptions) 
  • Strong verbal communication skills in German language Minimum Proficiency level of C1
  • Excellent German Comprehension skill- Should be able to read, comprehend and write in German language.
  • Customer Centric Mindset
  • German Culture awareness
  • Excellent customer service skills 
  • High problem-solving skills
  • Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
  • Able to handle complex activities with excellent quality.
  • Ability to work in Highly dynamic and high call volume environment.
  • English language skills are preferred
  • Typing 25 WPM and 85% accuracy. Ability to present value-adding solutions to customers.
  • Passionate towards serving the customer and displays high levels of customer obsession.
  • Flexible to work in rotational shift /National Holidays/Weekends
  • High emotional intelligence and soft skills with the ability to serve high-profile customers.
  • Achieve goals on time with excellent customer care
  • Ability to learn, acquire knowledge and develop
  • Preferable experience in a contact center or customer service Environment
  • Training can be taken remotely (8 weeks) 

Multilingual Jobs Worldwide 

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.