German-speaking Customer and Back-Office Support in Lisbon, remote and hybrid options
- Posted 07 August 2022
- Contact NameLion Kruse
Are you a motivated and enthusiastic native german speaker looking for an international challenge? Do you want to enjoy an exciting lifestyle in the sun of Portugal?
Work as a German-speaking Customer Support or Back-office Agent in Portugal!
- Placing orders
- Inquiries about products
- Locating product
- Collecting and providing feedback
- Checking on Order Status
- Setting up returns, checking status of returns and refunds, assisting with refunds
- Handling Consumer Complaints
- Providing technical support for users
- Scheduling call backs and performing outbound Calls
- Native level of German and business fluent English both written and oral.
- Prior experience in customer service/technical support and/or experience
- Ability to take detailed information
- Adapt at working with ambiguity
- Strong comprehension skills (adaptive writing, active reading)
- Ability to stay positive and project optimism – Adaptability to new and ever-changing needs
- Enjoying the gadget culture and staying up-to-speed on the consumer electronics industry
- Strong organizational skills.
- Demonstrated sales and/or customer service success
- Good competitive local salary
- Meal Allowance 6 euros per day
- Health insurance
- Performance bonus 150 euros
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