Do you have experience in fraud management? Seize the opportunity to become part of a multicultural team!
Regarding your field of responsibilities:
B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.
From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
Partner with inhouse technical specialists to educate advertisers on product features and common issue types
Our Offer:
Work in the office in Lisbon
Competitive salary+ Welcome bonus
Private health insurance
Growing opportunities and possibilities for an international career
Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!
Your Profile:
C1 level English
Experience in fraud review and/or chargeback disputes (preferably in the tech industry)
Experience in customer/technical support is an advantage
Patience to communicate and solve issues
Handle all data and personal information with the utmost confidentiality
Proactive, self-motivated, and a great team player
**All applicants must have an EU passport or a valid work permit.
Why work in Porto?
Lisbon is the vibrant capital of Portugal, with approximately 200,000 residents in the city center. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Porto enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
