English-speaking Fincrime Quality Analyst to Valencia

Posted 24 August 2022
LocationValencia
Job type Permanent
DisciplineKlantenservice
Reference35728
Contact NameAlrik Hoffmann

Job description

The aim of our newest client is to make international money transfers cheap, fair and simple. They have partnered with banks and companies such as Monzo, Bolt and GoCardless, to offer their customers better international banking. 
 
Today, their multi-currency account helps millions of people and companies manage their money worldwide. 
 
 
The role:
 
We are searching for a Quality Analyst who will be part of the Fincrime team. Your purpose is to execute the quality assurance strategy and framework. Thoroughly analyzing quality results you support the team to improve quality of service, efficiency, effectiveness and knowledge. 
 
You will provide visibility and opportunities to improve Fincrime Quality operations. Ensure they are compliant with their processes, product and required resources. Always having in mind the service levels growth and globalization of our client. 
 
  • Maintain knowledge of EDD (enhanced due diligence) and CDD (customer due diligence) guidelines
  • Screening AML (anti-money laundering) and CTF (counter-terrorist financing) policy processes and procedures
  • Conduct quality assessments and follow up accordingly. Adhere internal and external SLAs and KPIs, both on team and individual levels
  • Provide qualitative data and feedback with other departments to ensure quality, legality and reaching key objectives
  • Participating in weekly / monthly calibrations and quality meetings
  • Understand customer needs and requirements to control quality processes effectively
  • In-depth understanding and keeping up to date on quality control procedures, relevant standards, tools and best practices
  • Support with onboarding programs and training sessions
  • Report to Fincrime team, vendors and product performance to relevant stakeholders
 
About you:
  • You have a bachelor degree or experience in one of the following fields: business management, finance, quality assurance, risk control or compliance, PEP (Politically Exposed Person screening)
  • You have experience in screening, separate screening, AML (Anti-Money Laundering) and CTF (Counter Terrorist Financing) policies and procedures
  • You are a communicative professional with a positive mindset and strong customer focus
  • You can speak native or fluent (C1/2 level) English to communicate with their customers and our international team environment
  • You are a keen problem-solver, focusing on processes and escalation internally to improve or develop quality procedures
  • You are change-resilient, flexible and used to working in and with cross-functional / cross-geo teams
  • You are familiar with Google Suite, MS office and/or CRM tooling
 
We offer:
  • The adventure of your lifetime in sunny Valencia, Spain
  • The chance to work within a high-performance culture and its fast-growing brands
  • An incredible, international community of like-minded professionals
  • The opportunity to grow into other roles and to continuously develop yourself both professionally and personally
  • A full benefits program which includes Spanish classes, boot camps, the coolest team building activities and more
  • Support with relocation to a new country and familiarizing yourself with the Spanish administration

 

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