Dutch-Speaking Service Desk Agent (Lisbon or remote from mainland Portugal)

Posted 01 June 2022
Discipline Klantenservice
Contact NameFee Loobuyck

Job description

Do you speak Dutch and want to become part of a leading technology company in Lisbon, Portugal?

Our partner is a leading Japanese technology company offering a full range of technology products, solutions, and services. With their 140,000 employees, they currently support customers in more than 100 countries. The Company's Delivery Centers (GDC) are a network of state-of-the-art technology hubs in key locations worldwide. Our partner's GDC in Lisbon is growing fast and they are now looking for ambitious Dutch-speaking people who want to become part of their helpdesk team.

Main Tasks:

  • Reply to and support  our subscribers through  phone and email  on their queries, doubts, and questions about the product
  • Register all interactions within a ticketing tool
  • Support Shops selling our products with their doubts and technical queries.
  • Monitor our Applications and chase customers for contract signing


  • Basic Technical skills
  • Interpersonal Skills
  • Communication Skills
  • Customer Orientation
  • Problem Solving Skills

The company offers you:

  • Competitive pay
  • Employment directly with our partnership with the possibility of a permanent contract
  • Working life balance with a full-time schedule and 25 holiday days per year
  • Life insurance and private health insurance
  • International career opportunities
  • Education and an individual development plan
  • Discounted prices at the company's partners
  • The opportunity to participate in the company's social responsibility program and participate in several initiatives focusing on well-being, diversity, and inclusion
  • Welcome Buddy program

About Lisbon

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city and about 2.8 million in the entire metropolitan area. In Lisbon, there is much to do and see. It is a town near the sea with great shopping, nightlife, fantastic cultural heritage, and many beautiful buildings. In Portugal's "Riviera" west of Lisbon are the popular seaside resorts of Estoril and Cascais. Estoril also has one of Europe's largest casinos. Lisbon offers a warm climate and sunshine for much of the year. This is one of many reasons why Lisbon has become one of the most popular destinations for European travelers. The climate belongs to what is called the subtropical Mediterranean climate, which means that there are mild winters and hot summers. Many say that Lisbon is the new Barcelona. Lisbon has everything you could wish for: sun, warmth, good nightlife, relaxed accommodation, shopping, culture, a big city, parks, and surf