We are looking for an enthusiastic and driven professional to join the Dutch Payroll team. As part of the team, you will be responsible for delivering excellent service to the clients.
Below is an overview of the key responsibilities:
Support managers with client engagement, ensuring all information is accurate and provided on time.
Support the sales process to ensure the scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager.
Identify opportunities to expand the scope of services based on market requirements.
Provide support and guidance for all implementations and go-lives, whilst ensuring automation and standards are utilized.
Lead projects designed to improve customer satisfaction and business performance.
Provide daily functional support to the teams, to support the successful delivery of payroll and HR processes.
Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.
Responsible for the maintenance of all process flows and process descriptions (L3 and L4 documentation).
Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs, L5 documentation).
Support the review of the Statement of Works before it's shared with the Client to ensure it's fit for purpose.
Responsible for the optimization of HR administrative processes driving efficiency and automation.
Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.
Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer.Working with
Operational Management, Transformation, and Products to implement automation, innovation, and any continuous improvement programs.
Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.
Support Year End.
Ability to recognize and deal appropriately with sensitive and confidential information. Proactively identify upsell opportunities.
Support Management with the resolution of client escalations, along with lessons learned.
Upskill and develop team members through training delivery and coaching to enable them to fulfill their role.
Adherence to all Security and Compliance procedures.
100% Attainment of customer SLA agreements.
Adherence to quality standards.
Adoption of innovation initiatives.
Reduction of client escalations through knowledge transfer to both the client and payroll team.
Demonstrate professionalism and act responsibly.
Ability to effectively communicate with all levels within the business.
Required Experience:
Professional/Job Experience:
Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits, and other key areas that integrate with payroll.
Ability to identify and mitigate risks.
Strong knowledge of Visio and MS Office tools such as Excel, Word, and PowerPoint.
Flexibility to support a global and fast-paced environment.
Attention to detail.
Excellent written and verbal skills.
Self-motivated and a willingness to learn.
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
Academic Degree/Education and Training:
Essential:
BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience.
5 - 8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment.
Expert knowledge on HR and payroll processes, practices, and associated legislation.
Desirable:
HRIS knowledge: Workday, Oracle HCM, SuccessFactors or PeopleSoft knowledge preferred.
Payroll certifications, PDL, VPS.
Experience managing small-medium scale projects. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
What we offer
A remote position in an EU country
International and multicultural environment (25+ languages spoken)
Flexibility and smart working
Career Development Plans
Transparent Reward and Recognition schemes
Language courses (Spanish, English, German, French, Italian, etc.)
Annual Salary Review
Administrative Support
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, the Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
