Arabic-speaking Customer Experience Agent in Athens or Limassol

Posted 09 March 2024
LocationAthens
Discipline Klantenservice
Reference35325
Contact NameIsabel Palacio

Job description

We are looking for Arabic speakers to work as customer-experienced agents in either Limassol, Cyprus, or Athens, Greece! 

Join our client's team as a Customer Experience Specialist and help them deliver exceptional Customer Experience. You'll work with a team to provide support via live chat, email, and phone, assisting clients and customers, resolving inquiries, contributing to department growth, and work with other departments.

 

With a focus on business success and customer feedback, you'll bring your excellent communication skills and quick learning ability to a fast-paced environment. Apply now and take your customer service experience career to the next level!

About the Company

With over 5,000,000 clients since it was founded in 2009, the company has grown to a large and well established international investment firm and has become a true industry leader. It is currently built of more than 600 professionals with long-year experience in the financial industry. Their extensive experience combined with support for well over 30 languages, makes of it the broker of choice for traders of all levels, anywhere. They have the expertise and the resources to help everybody realize their investment goals, like only a big broker can.

 

What will you do?

  • Deal with clients’ inquiries via live chat, email, and telephone
  • Perform personal clientele analysis and take actions as required
  • Handle client inquiries appropriately and ensure that high-level service is provided
  • Promote available products and services to clients
  • Develop and maintain excellent relationships with prospective and existing clients
  • Cooperate effectively with other departments as required
  • Contribute to team effort by achieving targeted results

Candidate profile

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Arabic speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Employer offers

  • Attractive remuneration package
  • Private health insurance
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

We are mainly looking for locals since there is no relocation package

Are you interested to hear more and have a chat with us? Please submit your application and our recruitment team will help you further.

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