Our client looking to employ a Spanish-speaking Quality Control Officer to join their team located in Limassol, Cyprus.
The Responsibilities
Determine Call Center and Agents quality standards by listening and studying Outbound and inbound calls of Sales Agents.
Provide feedback via Reports to the Head of Quality Control of all monitored calls.
Ensure the proper level of customer service and quality is maintained on the conduct of employees with clients
Monitor the quality of services provided by the company.
Assist in other Quality Control related tasks if necessary.
Issue Excel reports when needed.
Assist in handling of Complaints and/or monitor the handling of client complaints by the relevant department.
Reaching Monthly targets based on Listening time.
The Ideal profile
Fluency in Spanish and English
Previous experience in the Forex and CFD's industry will be considered an advantage
University degree will be considered as an advantage
Multi-Tasking abilities
Team-player approach with excellent communication skills
Attention to detail is essential
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
