Back to jobs
Spanish-Speaking Quality Control Officer in Limassol, Cyprus
- Posted 29 June 2021
- LocationLimassol
- Discipline Forex
- Reference33931
- Contact NameGiovanna Arecchi
Job description
Our client looking to employ a Spanish-speaking Quality Control Officer to join their team located in Limassol, Cyprus.
The Responsibilities
- Determine Call Center and Agents quality standards by listening and studying Outbound and inbound calls of Sales Agents.
- Provide feedback via Reports to the Head of Quality Control of all monitored calls.
- Ensure the proper level of customer service and quality is maintained on the conduct of employees with clients
- Monitor the quality of services provided by the company.
- Assist in other Quality Control related tasks if necessary.
- Issue Excel reports when needed.
- Assist in handling of Complaints and/or monitor the handling of client complaints by the relevant department.
- Reaching Monthly targets based on Listening time.
The Ideal profile
- Fluency in Spanish and English
- Previous experience in the Forex and CFD's industry will be considered an advantage
- University degree will be considered as an advantage
- Multi-Tasking abilities
- Team-player approach with excellent communication skills
- Attention to detail is essential
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.