Portuguese Speaking Technical Support Expert for Online Marketing Platform

Posted 11 October 2021
LocationLisbon
Job type Permanent
DisciplineCustomer Service
Reference34428
Contact NameSara Pato

Job description

Are you passionate about online marketing and new technologies? Would you like to join one of the leading tech companies? Our client is the #1 in online marketing with a current annual revenue of more
than 100 billion US dollars. You will support our client as a Technical Support Expert, providing a professional and exceptional technical support to their corporate client base in an innovative and fast
paced environment.

The job
You will be part of a team of top class Technical Support Experts. You will receive enquiries via a ticketing
system and resolve them using your expert technical knowledge of the online marketing platform.

As a Technical Support Expert you will be working with one of the products below:
• Search Ads 360
• Display & Video 360
• Campaign Manager
• Authorized Buyers
• Studio

The activities

Part of your daily activities will be:
• Resolving technical enquiries and troubleshooting of the online marketing platform in a B2B
environment;
• Using judgement in defining solutions to clients and adapt existing processes and methods to craft
alternative solutions;
• Using basic coding and debugging skills for problem analysis;
• Understand the business goals of the clients and support them through a chat system providing
solutions in a timely fashion;
• Achieve strong customer satisfaction with a focus on quality and results.

 

Requirements:

  • Fluent/native Portuguese
  • Good level of English
  • Excellent communication skills
  • Previous experience is an advantage

 

Benefits:

  • Paid Training
  • 40 Hours per week from Monday to Friday, between 08.00h and 18.00h local business hours
  • Holidays and 14x salaries
  • Fixed term contract
  • Performance Bonuses

 

If you wish to apply send your CV to sara@multilingualjobsworldwide.com

 

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.