Are you passionate about online marketing and new technologies? Would you like to join one of the leading tech companies? Our client is the #1 in online marketing with a current annual revenue of more than 100 billion US dollars. You will support our client as a Technical Support Expert, providing a professional and exceptional technical support to their corporate client base in an innovative and fast paced environment.
The job You will be part of a team of top class Technical Support Experts. You will receive enquiries via a ticketing system and resolve them using your expert technical knowledge of the online marketing platform.
As a Technical Support Expert you will be working with one of the products below: • Search Ads 360 • Display & Video 360 • Campaign Manager • Authorized Buyers • Studio
The activities
Part of your daily activities will be: • Resolving technical enquiries and troubleshooting of the online marketing platform in a B2B environment; • Using judgement in defining solutions to clients and adapt existing processes and methods to craft alternative solutions; • Using basic coding and debugging skills for problem analysis; • Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion; • Achieve strong customer satisfaction with a focus on quality and results.
Requirements:
Fluent/native Portuguese
Good level of English
Excellent communication skills
Previous experience is an advantage
Benefits:
Paid Training
40 Hours per week from Monday to Friday, between 08.00h and 18.00h local business hours
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