Dutch-speaking Customer Support Agent to sunny Barcelona

Posted 31 December 2021
LocationBarcelona
Job type Permanent
DisciplineCustomer Service
Reference33015
Contact NameWietske Van Willegen

Job description

We are looking for enthusiastic Customer Service Representatives for one of our clients in beautiful Barcelona. As a Customer Service employee you have the very first contact with our customer!

Responsibilities

  • Respond appropriately to customers' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained.
  • Escalate potential service issues.
  • To follow all the processes and procedures of the project.
  • Provide cover for other Agents in their absence, either within the same team or across teams.
  • Liaise with Supervisors/ Mentors on specific projects where requested.
  • To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
  • To attend regular Team Meetings.
  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

Offer

  • Full-time contract (39 hours/week) from Monday to Sunday 09:00 to 20:00 (rotative)
  • Permanent contract
  • Salary of 21.000 euros gross/year + up to 2.000 euros gross/year
  • Opportunity to join an international company

Requirements

  • Native level speaker of Dutch
  • Fluent in English
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
  • Good disposition to work in a customer service environment
  • Customer care skills - ability to listen to and understand the customers' needs
  • Basic sales skills-Upselling and cross-selling
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities

  • Resistant to stress
  • Very good communication, listening skills
  • Ability to work in a team
  • Logical approach to problem solving
  • Ability to work on own initiative
  • Ability to adapt to different situations and needs

Interested in applying or want to get more information? Don`t hesitate to contact us!

 

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