We are looking for enthusiastic Customer Service Representatives for one of our clients in beautiful Barcelona. As a Customer Service employee you have the very first contact with our customer!
Responsibilities
Respond appropriately to customers' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained.
Escalate potential service issues.
To follow all the processes and procedures of the project.
Provide cover for other Agents in their absence, either within the same team or across teams.
Liaise with Supervisors/ Mentors on specific projects where requested.
To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
To attend regular Team Meetings.
To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
Offer
Full-time contract (39 hours/week) from Monday to Sunday 09:00 to 20:00 (rotative)
Permanent contract
Salary of 21.000 euros gross/year + up to 2.000 euros gross/year
Opportunity to join an international company
Requirements
Native level speaker of Dutch
Fluent in English
Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
Good disposition to work in a customer service environment
Customer care skills - ability to listen to and understand the customers' needs
Basic sales skills-Upselling and cross-selling
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
Personal abilities
Resistant to stress
Very good communication, listening skills
Ability to work in a team
Logical approach to problem solving
Ability to work on own initiative
Ability to adapt to different situations and needs
Interested in applying or want to get more information? Don`t hesitate to contact us!
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.
Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
