Dutch-speaking Customer Support Agent to sunny Barcelona

Posted 31 Vendredi décembre
LocationBarcelone
DisciplineService à la clientèle
Reference33015
Contact NameFee Loobuyck

Job description

We are looking for enthusiastic Customer Service Representatives for one of our clients in beautiful Barcelona. As a Customer Service employee you have the very first contact with our customer!

Responsibilities

  • Respond appropriately to customers' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained.
  • Escalate potential service issues.
  • To follow all the processes and procedures of the project.
  • Provide cover for other Agents in their absence, either within the same team or across teams.
  • Liaise with Supervisors/ Mentors on specific projects where requested.
  • To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
  • To attend regular Team Meetings.
  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

Offer

  • Full-time contract (39 hours/week) from Monday to Sunday 09:00 to 20:00 (rotative)
  • Permanent contract
  • Salary of 21.000 euros gross/year + up to 2.000 euros gross/year
  • Opportunity to join an international company

Requirements

  • Native level speaker of Dutch
  • Fluent in English
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
  • Good disposition to work in a customer service environment
  • Customer care skills - ability to listen to and understand the customers' needs
  • Basic sales skills-Upselling and cross-selling
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities

  • Resistant to stress
  • Very good communication, listening skills
  • Ability to work in a team
  • Logical approach to problem solving
  • Ability to work on own initiative
  • Ability to adapt to different situations and needs

Interested in applying or want to get more information? Don`t hesitate to contact us!

 

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