We are seeking a German-speaking Customer Service Specialist to join our team in Gothenburg, Sweden!
As a key member of our Customer Success team, you will play a pivotal role in supporting our German operations. Your responsibilities will include providing top-tier customer experiences, resolving inquiries efficiently, and collaborating with various departments to ensure seamless service delivery.
About the company
Our client is a web-based shipping service designed for small businesses, enabling them to optimize their supply chain and ship smarter. Since its inception in 2016, the company has assisted over 15,000 small businesses worldwide in reducing time and costs associated with shipping, allowing them to focus more on business growth. It is recognized as the shipping and logistics solution for growing businesses in Sweden and Germany.
What will you do?
Provide product-related information and guidance on product usage to customers.
Resolve customer concerns, inquiries, and complaints via chat, email, and phone in a timely and efficient manner, ensuring a high level of customer satisfaction.
Work closely with suppliers to ensure smooth operations.
Collaborate with the product team, providing relevant feedback and insights from customers.
Efficiently resolve customer inquiries regarding invoices in close collaboration with the Finance team.
Candidate profile
Skilled at listening to and understanding customer needs.
Team player who prioritizes the team's success and naturally assists colleagues.
Detail-oriented, structured, and capable of multitasking effectively.
Previous experience in customer-facing positions.
Excellent communication skills in German (minimum C2 level) and English (minimum C1 level).
Reside in Gothenburg or willing to relocate.
Bonus if you:
Speak Swedish.
Have previous experience within logistics or SaaS/Tech.
Have been employed in a product startup previously.
Are you passionate about delivering exceptional customer experiences and eager to contribute to a dynamic team? Apply now and become a part of our journey!
Worldwiders Global Recruitment
Worldwiders is a global B2B recruitment company specializing in executive search and specialist recruitment, connecting top talent with prestigious opportunities worldwide. With over 5000 successful placements and 400+ partners across 40+ countries, we provide tailor-made recruitment solutions that drive both career growth and organizational success
