Do you want to take the next step in your IT career and lead a high-performing support team? Our client is looking for a Polish-speaking Team Lead to join their office in Budapest, Hungary!
Join our client’s team and take ownership of managing daily operations, motivating team members, and ensuring service excellence for international customers. This role offers a dynamic work environment, opportunities for professional growth, and a comprehensive health insurance package.
About the company Our client is a global technology leader, providing innovative and customer-centric IT solutions that empower enterprises, associates, and society to grow. With a presence in 90 countries, they leverage digital innovation, design experiences, and technology platforms to deliver tangible business value to their stakeholders.
What will you do?
Oversee Service Desk deliverables (Incidents, Service Requests, IMACs, etc.) and ensure adherence to SLAs and KPIs
Monitor, coordinate, and supervise daily operations of the team
Manage dips in performance with proactive reinforcement plans
Act as the escalation point for end users, customers, and internal/external teams
Represent the Service Desk in internal and customer meetings
Assist with first-line support when required
Allocate daily tasks, coordinate BAU delivery, and deputize for the Service Desk Manager as needed
Drive process improvements, team governance, and resource planning
Manage staffing, attrition, and hiring activities
Review and resolve client complaints in collaboration with relevant departments
Mentor team members on technical and process topics
Maintain operational reports in SharePoint
Identify training needs and coordinate with QA and Training teams to deliver coaching sessions
Conduct training and quality audits for the team
Work in rotational shifts, including weekends and bank holidays
Candidate profile
Proven experience in IT service delivery and customer handling for international clients
Strong leadership and people management skills
Excellent communication skills, with experience managing services across geographies
ITIL knowledge and experience in process improvements
Strong analytical, problem-solving, and reporting skills
Ability to work under pressure and within tight timelines
C1/C2 Polish language skills and at least B2 level English
Understanding of European culture and work practices
Certifications such as ITIL, MCSE, or relevant cloud support qualifications are a plus
Employer offers
Health insurance
International and multicultural environment
Opportunities for career growth and skill development
Dynamic and supportive work culture
Multilingual Jobs Worldwide Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
