Hebrew Speaking Customer Representative in Barcelona, Spain

Posted 01 October 2023
Discipline Servicio al cliente
Contact NameAugustine Erdman

Job description

Customer Representative

Main tasks

  • Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands

  • Log call details onto call management systems and provide response and resolution within SLA

  • Maintain service and product knowledge and expertise associated with applications specific to individual customers

  • Escalate potential service issues initially with Mentor

  • To follow all the processes and procedures of the project

  • Ensure contractual SLA is maintained

  • Provide cover for other Agents in their absence, either within the same team or across teams

  • Liaise with Supervisors/ Mentors on specific projects where requested

  • To understand and comply with administrative duties including holiday, sickness and overtime

  • To attend regular Team Meetings

  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction


  • Fluent English plus the language required for the market at a native level

  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

  • Good disposition to work in a customer service environment

  • Customer care skills – ability to listen to and understand the customers’ need

  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution


About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.