German-speaking Account Service Expert

Posted 01 May 2023
DisciplineServicio al cliente
Contact NameDiana Sabanovic

Job description

Are you looking to get your career started in one of the world’s largest IT firms in Budapest? Do you speak German fluently, have an eye for detail and are you Tech savvy? Then we are looking for you!

Our Partner is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

They are all over the world, representing their company within Europe with 16 offices. They are an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

Key Responsibilities:

  • Supports customers through telephony, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the client’s Agreement Cloud to provide customer resolution and proactive customer recommendations
  • Responsible for resolving customer issues including complex account, subscription and billing scenarios supporting subscription management
  • Meet and exceed the client’s Customer Support service level goals and KPIs
  • Partner with internal teams (Sales, Billing, etc.) to drive resolution on behalf of the customer
  • Provide critical feedback related to improvements of the product and tools to impact customer experience
  • Promote the client’s products and services to customers and prospective customers via consultative discussion, product training, and evaluation of their service and support needs


  • College degree or relevant work experience
  • 1+ years of Subscription or Sales Support including account maintenance, billing/contract, and admin tasks
  • Professional level of German and English
  • Effective communication skills - ability to communicate in written & verbal forms, with audiences that include customers, peers, and occasional executive leadership
  • Ability to review, understand, and resolve complex issues
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
  • Ability to collaborate with peers across the organization without friction
  • Ability to communicate a complex or technical issue in a clear & concise manner
  • High level of attention to detail and ability to pivot in uncertain situations
  • Experience with or basic understanding of SaaS


  • Chance to be part of a rapidly expanding organization
  • Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization)
  • Multilingual environment
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
  • Flexible working hours with home office possibility
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review


Multilingual Jobs Worldwide 


We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  


Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.