Dutch-Speaking Customer Support Specialist for E-commerce Project – Remote Portugal

Do you want to work in customer support for a leading e-commerce platform while living in Portugal? Our client is looking for Dutch-speaking professionals to join a remote customer service team supporting one of the largest online marketplaces in the Netherlands.

Join an international team delivering high-quality support via phone and email, assisting customers with their online shopping experience. Enjoy flexible remote work within Portugal while building your career in a fast-growing e-commerce environment.

About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

• Provide customer support via phone and email
• Assist customers with orders, deliveries, payments, and returns
• Troubleshoot issues related to online purchases
• Act as a point of contact for external sellers
• Provide information about digital products
• Escalate and reroute complex issues to relevant departments
• Ensure a friendly and professional customer experience

Candidate profile

• Fluent in Dutch and English (C1 level)
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work independently in a remote environment
• Comfortable handling multiple tasks and responsibilities
• Team player with a proactive attitude

Employer offers

• Salary of €1,434.82 gross/month (without accommodation)
• Salary of €1,313.32 gross/month (with accommodation option)
• Remote work within Portugal
• Full-time contract (40 hours per week)
• Rotational shifts from Monday to Sunday, 07:00–23:00
• International and multicultural work environment
• Career development opportunities
• Full training provided

Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.