Do you have excellent communication skills and a strong customer service orientation? Do you enjoy interacting with customers and ensuring their satisfaction is at the heart of your work? Are you ready to advance your career in the vibrant capital of Portugal – Lisbon?
We are currently looking for a German-speaking Customer Advisor for our partner company in the insurance sector, ready to kick-start their career in Lisbon. As the first point of contact for customers, you will demonstrate outstanding communication skills and provide friendly, solution-focused advice. You’ll handle inquiries professionally, ensuring they never escalate, and always find a satisfactory resolution for your customers.
About the company Our client is a global leader in customer experience solutions and technology. With more than 440,000 employees in over 40 countries, Concentrix provides services in customer engagement, business performance, and digital transformation for some of the world’s most respected brands. Their focus is on delivering next-generation customer experiences and driving business performance through innovation and technology.
What will you do?
Handle German-speaking inbound customer service via phone, chat, and email for various insurance topics
Respond to emails and send documents, information, and contracts
Document relevant case details in the internal ticketing system
Process claims or cancellations as requested by customers
Archive completed cases electronically
Update customer data or make necessary amendments
Ensure excellent customer satisfaction
Appropriately handle customer escalations and document the process precisely
Represent the company’s values and maintain a strong reputation
Candidate profile
German proficiency at C1/C2 level or native fluency
English proficiency at B2 level
Excellent written and verbal communication skills
Experience in troubleshooting and solving customer problems (preferred)
Patience and empathy to understand customer queries correctly
Ability to handle all data and personal information with the utmost confidentiality
Proactive, self-motivated, and a great team player
EU passport or valid residency permit
Employer offers
Competitive salary (14 monthly payments per year)
Monthly performance bonuses
Meal and transport allowance
Fixed working hours, Monday to Friday
Relocation package: flight reimbursement, 12 months of accommodation, and administrative support
Private health insurance with dental coverage (after six months)
Expanding opportunities for international career growth
Work in a diverse environment with colleagues from over 15 nationalities
Access to modern amenities, local discounts, company events, and celebrations
Opportunity for mobility across global company locations
Newly designed, modern offices in Lisbon
About Lisbon Lisbon is the vibrant capital of Portugal, home to approximately 600,000 people in the city center and around 2.8 million in the metropolitan area. Situated near the Atlantic Ocean, Lisbon boasts fantastic shopping, incredible cuisine, a lively nightlife, and a rich cultural heritage. With a warm climate most of the year, the stunning city has become one of Europe’s favorite destinations and a growing hub for expatriates. Join us and discover a city where work and leisure blend seamlessly!
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
