German-speaking Customer Advisor for Crypto Banking Project to Sofia, Bulgaria!

Posted 23 August 2023
Discipline Kundenbetreuung
Contact NameLisa Pichler

Job description

Are you looking for a new exciting position in Sofia? Then this is your chance!

Be a part of our partners dynamic team today and help them grow. If you are passionate about crypto, then this is role for you.


Our client has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our partners vocal advocacy for blockchain technology, they have played a major part in mainstream awareness and adoption of cryptocurrency. They offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.

As a Customer Experience Associate with German, you’ll join a high functioning team of passionate support professionals who know their performance is critical to our client.

If you’re looking to work for a mission driven, employee first organization, please apply today.
Core Responsibilities:

  • Responsible for providing phone and email support for customers by investigating, and resolving their issues

  • Identifying clients problems and propose solutions

  • Collaborating with other team members and vendor partners to provide high-quality support

  • Set a high bar for support analysts within the organization by setting an example through performance and work ethic


Skill Requirements:

  • Good understanding of English and advance level of German language (written and spoken)

  • Strong PC skills - keyboarding and surfing

  • Excellent communication skills

  • Ability to identify and understand clients’ needs

  • Ability to present complex information in a simple way


Nice To Haves:

  • Experience with compliance, payments, fraud, account access, trust and safety, or other relevant operational domains.

  • Advanced understanding of Google apps, JIRA, Salesforce Service Cloud


What you can expect from us:

  • Standard working hours Monday – Sunday

  • Competitive salary

  • Extensive initial training and onboarding

  • Professional Development and Career Navigation programs to map out the steps in your development

  • Health and Wellbeing initiatives

  • Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more


About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.