Do you want to progress in your career and have a large affinity to technology and working with a wide range of customers? Then read on, as we are looking for dedicated English-speaking Customer Support Specialists in the picturesque city of Porto, Portugal.

We are looking for candidates with at least C1 English proficiency and strong cultural familiarity with the UK market (e.g. having lived or worked in the UK), as the role involves supporting customers in this region.

About the company:

Our client is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Their software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

The team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, they are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Responsibilities

• Support our existing customers with their technical and accounting issues over the phone, ticket and chat
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
• Identify customer needs and forward such requests to our sales department
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers

Requirements

• C1 English and experience working on the UK market in a fast-paced customer service role 
• Other languages, such as Italian, Spanish or German are a plus
• University degree in the field of economics, or other relevant vocational education such as commercial or technical training is preferred
• Windows®/Mac user knowledge desirable
• At least some experience working with customer and/or in sales, e.g. Internships
• Determination, enthusiasm and willingness to learn
• Working independently is just as important to you as team spirit
• Strong communication skills and passion for working with people

What our client offers

• Great compensation and benefits packages including customer compensation bonus and stock-based options, regular salary reviews (up to 30.000 € annual gross salary)
• Onsite Onboarding in the HQ office for an optimal start
• Public transport friendly office
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!