What will my future role be about?

• Carry out the detailed assessment of contacts/conversations that are resolved.
• Assess if the business and compliance requirements are followed as per the SOP/guidelines.
• Identify the gap and share/update constructive feedback.
• Execution of daily deliverables and detailed instructions provided on new assignments.
• Decisions made are to keep in mind, not to impact the team / self-efficiency.
• Individual contributor as a part of a team, with a focused scope of work.
• Provide a clear and crisp understanding of errors made.

What should I bring to the table?

• Freshers or 6 months experience in any Quality Review process.
• Advanced level of English and one of the following languages: French, German, Dutch, Greek, Turkish, Portuguese, Swedish, Polish
• Good working knowledge of computers., MS-Office (Google Sheets will be an added Advantage).
• Attention to detail and a results-driven approach is a must.
• Ability to work well under pressure.
• Client-oriented, flexible, patient.
• Excellent written communication skills.
• Good organizational skills.

For experienced candidates:

• Excellent verbal & written communication & presentation skills.
• Good client management skills with an eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.
• Good Interpersonal & people management skills with good problem-solving approach.
• Good analytical skills for MIS, number crunching & reporting to internal & external customers Ability to exercise managerial judgment and perform as a mentor.
• Ability to multi-task multiple activities by effective delegation and monitoring.
• Demonstrated Customer Service Skills.

Benefits:

• Relocation package: in case you are not living in Bucharest, the company will offer you support in order to relocate to our office location;
• Opportunity to work for one of the biggest brands in the world in a unique work environment;
• Great career opportunity with a leading international outsourcing company;
• Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
• Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees’ needs.
• Opportunity to work alongside your friends in our dedicated spaces and sustainable work environment