We are looking for a Customer Service Representative for one of our clients. As a Customer Service employee you have the very first contact with our customer.

Responsibilities

- Respond appropriately to customers' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested.
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

We offer

- Full-time (39 hours/week) from Monday to Sunday (rotative) and permanent contract
- Schedule (rotative): From 09:00 to 20:00
- Salary: 21.000 Euros gross/year + up to 2.000 Euros gross/year
- Opportunity to join an international company

Requirements

- Native level speaker of German
- Fluent in English
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' needs
- Basic sales skills-Upselling and cross-selling
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities

- Resistant to stress
- Very good communication, listening skills
- Ability to work in a team
- Logical approach to problem solving
- Ability to work on own initiative
- Ability to adapt to different situations and needs

About Multilingual Jobs Worldwide

We are a multilingual recruitment specialist connecting German, French, Dutch, Spanish, English, Portuguese and Italian speaking candidates with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language Recruitment agency in Europe, we match the most exciting jobs with multilingual talent. Over the past 2 years we have recruited and helped over 1000 multilingual speakers towards their dream job with our partners in over 28 different countries.