Japanese speaking Customer Support Agent to iGaming client in Malta

Posted 17 December 2021
Job type Permanent
DisciplineCustomer Service
Contact NameAgnes Kristoffersen

Job description

Japanese Customer Support Agent


  • Delivering a high level of service ensuring player satisfaction, and handling of all general enquiries.
  • Natural communicator through email, online chats with the occasional outbound phone call.
  • Working an afternoon/ evening shift:
  • 06:00am-03:00pm CET – subject to change according to traffic growth/ trends.
  • Our employees are adequately trained in Responsible Gambling in order to protect customers from harm following the relevant licensing objectives.

What will you be doing day to day?

  • Providing our customers with the best level of service.
  • Taking on board feedback, learning, and constantly enhancing your already incredible skills.
  • Working independently and being trusted to make decisions to improve player satisfaction and team results whilst maintaining a strong focus on player protection & responsible gaming.
  • Be an amazing team player every day.
  • Just simply be unstoppable!


  • You are awesome in Japanese, both written and spoken (and pretty good in English too).
  • You thrive at multi-tasking.
  • Master new skills quickly.
  • A super positive attitude.
  • Flexible to change in an ever growing / dynamic environment.
  • A keen eye for detail.
  • Strong communicator as well as instinctive solution provider (moved from what will you be doing day to day).
  • You have experience and a passion in dealing with customers.

What will we give to you?

  • Initial in-depth training so you can hit the ground running with confidence.
  • Cool offices based in the most popular location on the island – central Sliema.
  • Career progression opportunities – 47% of our employees have been internally promoted!
  • Amazing colleagues - we are 1 big happy family from top to bottom!
  • 27 vacation days.
  • Monthly happy hour! Time to have a bite to eat with your colleagues.
  • Develop your sporting abilities by joining our company football team.
  • Weekly classes offered at one of the best fitness clubs on the island.
  • Private health insurance.
  • Free eye testing.
  • Anniversary rewards.
  • Generous performance-based prizes to reward outstanding achievements within the customer service department.
  • An opportunity to grow professionally within one of the biggest iGaming companies in the world.

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, the Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.