Japanese speaking Customer Support Agent to iGaming client in Malta

Posted 17 December 2021
LocationSliema
Job type Permanent
DisciplineCustomer Service
Reference34740
Contact NameAgnes Kristoffersen

Job description

Japanese Customer Support Agent

Responsibilities

  • Delivering a high level of service ensuring player satisfaction, and handling of all general enquiries.
  • Natural communicator through email, online chats with the occasional outbound phone call.
  • Working an afternoon/ evening shift:
  • 06:00am-03:00pm CET – subject to change according to traffic growth/ trends.
  • Our employees are adequately trained in Responsible Gambling in order to protect customers from harm following the relevant licensing objectives.

What will you be doing day to day?

  • Providing our customers with the best level of service.
  • Taking on board feedback, learning, and constantly enhancing your already incredible skills.
  • Working independently and being trusted to make decisions to improve player satisfaction and team results whilst maintaining a strong focus on player protection & responsible gaming.
  • Be an amazing team player every day.
  • Just simply be unstoppable!

Requirements

  • You are awesome in Japanese, both written and spoken (and pretty good in English too).
  • You thrive at multi-tasking.
  • Master new skills quickly.
  • A super positive attitude.
  • Flexible to change in an ever growing / dynamic environment.
  • A keen eye for detail.
  • Strong communicator as well as instinctive solution provider (moved from what will you be doing day to day).
  • You have experience and a passion in dealing with customers.

What will we give to you?

  • Initial in-depth training so you can hit the ground running with confidence.
  • Cool offices based in the most popular location on the island – central Sliema.
  • Career progression opportunities – 47% of our employees have been internally promoted!
  • Amazing colleagues - we are 1 big happy family from top to bottom!
  • 27 vacation days.
  • Monthly happy hour! Time to have a bite to eat with your colleagues.
  • Develop your sporting abilities by joining our company football team.
  • Weekly classes offered at one of the best fitness clubs on the island.
  • Private health insurance.
  • Free eye testing.
  • Anniversary rewards.
  • Generous performance-based prizes to reward outstanding achievements within the customer service department.
  • An opportunity to grow professionally within one of the biggest iGaming companies in the world.

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, the Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.