German-speaking Customer Support Agent for business travel management

Posted 10 January 2023
LocationLisbon
DisciplineCustomer Service
Reference36195
Contact NameMatthias Kupka

Job description

Are you a travel lover looking for a bright job opportunity?

As a customer service representative, you’ll be helping travelers find, plan, and book their flight and/or hotel, ensuring a worry-free and efficient travel experience! Step into your new position and give your career clearance for Takeoff!

 

ABOUT OUR CLIENT:

Our client our client offers travelers, travel managers and travel coordinators an incomparable value for money, a unique selection and compelling ease of use. Last year, our client enabled 14 million business trips. As a travel management company, it accompanies its customers every step of the way business travel planning.


YOUR TASKS:

  • Greet and converse with client’s customers in a courteous, friendly and professional manner
  • Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;
  • Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;
  • Track and report call types and service issues;

 

YOUR PROFILE:

  • Fluent level of written and verbal communication skills in German
  • Good level of written and verbal communication skills in English (minimum B2);
  • Excellent communication skills and Social intelligence – empathy, self-awareness, cultural sensitivity;
  • Previous call center experience in a sales and/or customer service capacity;
  • Strong web-based navigation skills;
  • Flexible and quick learner, able to adapt continuously.


TRAINING PROCEDURE AND REMUNERATION:

Intensive training of all new employees is the foundation of successful operations

THE PROCESS:

Your training will normally have a duration of about 10 working days and will be held in English.


During the training, you will get an insight into your future field of work. This includes:

  • Integration into the team;
  • Training in software systems for electronic data processing;
  • Comprehensive product training on our client's offerings and services;
  • Introduction to customer relationship management and telephone consulting;
  • Practical insights into the daily work and independent development of training content.

 

OUR OFFER:

  • International career in a multicultural environment;
  • Competitive Salary corresponding to Portuguese cost of living;
  • Investment in training and personal development;
  • Opportunity to grow in a dynamic leading multinational company;
  • Accommodation if necessary will be provided;
  • Refund of initial flight expenses;
  • Free annual flight to the homeland (within Europe);
  • Health Insurance since day one in the company;
  • Free company events and activities.

ABOUT US:

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and many more with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.