German-speaking Customer Support Agent for business travel management

Posted 10 January 2023
Discipline Customer Service
Contact NameMatthias Kupka

Job description

Are you a travel lover looking for a bright job opportunity?

As a customer service representative, you’ll be helping travelers find, plan, and book their flight and/or hotel, ensuring a worry-free and efficient travel experience! Step into your new position and give your career clearance for Takeoff!



Our client our client offers travelers, travel managers and travel coordinators an incomparable value for money, a unique selection and compelling ease of use. Last year, our client enabled 14 million business trips. As a travel management company, it accompanies its customers every step of the way business travel planning.


  • Greet and converse with client’s customers in a courteous, friendly and professional manner
  • Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;
  • Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;
  • Track and report call types and service issues;



  • Fluent level of written and verbal communication skills in German
  • Good level of written and verbal communication skills in English (minimum B2);
  • Excellent communication skills and Social intelligence – empathy, self-awareness, cultural sensitivity;
  • Previous call center experience in a sales and/or customer service capacity;
  • Strong web-based navigation skills;
  • Flexible and quick learner, able to adapt continuously.


Intensive training of all new employees is the foundation of successful operations


Your training will normally have a duration of about 10 working days and will be held in English.

During the training, you will get an insight into your future field of work. This includes:

  • Integration into the team;
  • Training in software systems for electronic data processing;
  • Comprehensive product training on our client's offerings and services;
  • Introduction to customer relationship management and telephone consulting;
  • Practical insights into the daily work and independent development of training content.



  • International career in a multicultural environment;
  • Competitive Salary corresponding to Portuguese cost of living;
  • Investment in training and personal development;
  • Opportunity to grow in a dynamic leading multinational company;
  • Accommodation if necessary will be provided;
  • Refund of initial flight expenses;
  • Free annual flight to the homeland (within Europe);
  • Health Insurance since day one in the company;
  • Free company events and activities.


We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and many more with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.