German-speaking Accommodation Support for Booking Platform in Budapest, Hungary

Posted 20 July 2021
LocationBudapest, Budapest
Job type Permanent
DisciplineTravel and Tourism
Reference34122
Contact NameLaura Becker

Job description

German Speaking Accommondation Support for Booking Platform in Hungary

Are you a Hungarian citizen with C1/C2 German and previous customer support experience? Or are you a native German speaker living in Budapest and you want to work in the tourism sector? Take a look at this new opportunity! 

Our client:

Our client is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.  

The Opportunity:

The Accommodation Services Specialist is the entry level role for the Accommodation Services division, which is responsible for facilitating Onboarding and Support for all our accommodation partners. An Accommodation Services Specialist will provide support to the Accommodation Services Manager and will support the team with property sign ups, relationships, and to coordinate with other departments involved in assigned projects.

In this Role, you’ll get to: 

  • Educate partners on the use of the extranet, manage availability on site
  • Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
  • Handle support tickets from Partners and Market Management team with the highest integrity and quality
  • Optimize content to maximize conversion
  • Prepare reports as necessary
  • Participate in market and competition research (if required)
  • Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
  • Share and seek out best practices and knowledge
  • Accountable for meeting individual KPIs and team goals and following procedures
  • Promoting supplier self-service support and maintenance.
  • Increase operational efficiencies and revenue within the team, and improve inter department workflows
  • Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

What you’ll Need to Succeed:

  • Adaptable to new technologies, quick learner
  • Excellent written and verbal communication skills along with a strong ability to convince
  • Autonomous and result driven (history of achieving ambitious targets)
  • Navigates well in ambiguous work environments (minimal structure or formalized processes)
  • Energetic and driven personality
  • Adapts well to and is energized by change
  • Must be operationally orientated
  • Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business.
  • Excellent fluency in English and French
  • Basic computer and MS Excel skill
  • Bachelor or equivalent degree required

It’s Great if you have:

  • Bachelor or equivalent degree required
  • At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply

 

Why Hungary?

If you are interested in experiencing the culture and traditions of one of Europe’s oldest nations, you may want to think about moving to Hungary. This country has become a popular destination for people from all over the world because of its scenery, lifestyle, safety standards, and cost of living. The number of foreigners in Hungary has gone up significantly since it became a part of the European Union in 2004. Hungary now boasts a vibrant economy. High levels of foreign investment and ownership have strengthened the nation’s economic growth rate to a great extent. There is a huge demand for skilled and experienced professionals at all times. In recent years, Hungary has seen one of the largest drops in unemployment rates across Europe. Several members of the EU are therefore relocating to this country for better career prospects.

 

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.

Are you ready to join? Send us your CV at laura@multilingualjobsworldwide.com